MiCloud Business

Bring your communications and collaboration platform into the cloud for better mobility, quality, simplicity and reliability—all at a lower cost than a premises-based system. You can add offices, users and features easily to grow and customize your communications for a true competitive advantage.
MiCloud Business Benefits

Be More Productive

Bring all of your communications tools into one cloud and one application for a seamless experience on any device, anywhere in the world. Easily manage voice, email and IM from a single screen to reduce management complexity and boost productivity.

Deliver Better Customer Service

Integrate MiCloud Business with your contact center to deliver a superior customer experience, including CRM and Salesforce integrations, so you can link customers and data in real time.

Simple and Secure

Enjoy a system that’s simple to use and manage: there are no boxes to install, no software to maintain. You get high reliability, exceptional quality and enterprise-class security through our state-of-the-art cloud.
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Full CRM integration

Capture every customer interaction, increase productivity, reduce response time and build better relationships in minutes when you connect MiCloud Business to your CRM system. This easy-to-install integration allows you to edit information directly from MiCloud Business to ensure records are updated timely and accurately.

Access powerful business analytics

Gain insights that optimize business performance using powerful data visualization on intuitive dashboards. See real-time analytics to better resource plan your agents and fine tune your system for optimal performance.

Get more done – from anywhere

Access the same rich phone and collaboration features you enjoy from your office anywhere, so you can seamlessly transition from the office to the airport, the golf course or your kids’ football practice without missing an interaction.

Manage Your System with Ease

Add, move, change, and delete users with Mitel Management Portal’s simple click and drag interface. Easy to learn by anyone in your organization, this tool allows you to reallocate resources to activities that require technical expertise instead of managing small updates to the system.

For four straight quarters, cloud communications users around the world have chosen Mitel more than any other brand. -Synergy Research Group
Applications

MiCollab for MiCloud Business

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PC Softphone and PC Client

Web Client

MiCloud Contact Center

MiCloud Contact Center Live

MiCloud Call Accounting

MiCloud Call Recording

MiCloud Video Collaboration

 

How it all works

With MiCloud, you get a business phone system that just works, but for those of you interested in what’s under the hood, let’s break it down. The brains of the system reside in our geo-redundant data centers and continue to provide service even in the rare event one goes down. Information and voice calls securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they’re are in an office, on the road, or working from home.