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Our Approach

Ideacom’s commitment to you and your goals doesn’t stop at the point of sale. We partner with you to make sure the entire installation and implementation process is taken care of.  With technicians available in all 5 states we serve, 24-hour support is guaranteed.  



We aren’t out to sell you a product.  Our goal is to consult with you, find out your pain points, review the technology and communication options that available, how we can use existing infrastructure and then propose a complete solution, created for you, your time frame and budget that will get you the results you want.  



We have experienced teams of engineers, network architects, and project managers that will take the proposed solution, engineer it to the specifications of your project, test your networks and wi-fi and create a time line for your project.



Once your system is ready to be installed, our Design and Education coordinators will meet with your team to discuss your current workflow, how you want your system to function down to the smallest of details long before a technician arrives on site.  



Once your system is installed, we provide customized technical documents and complete education and training so that you achieve the most out of your solutions.  We continue our on going relationship to make sure that you have everything you need, working as intended.  Should you ever need service, have an issue, want to move, add or change any of our technology, our customer service department will be there to take care you.  We also provide 24/7 service should you have an emergency.  Regardless of what you need, one number is all you have to remember – 800-433-6208.